studio policies
Payments are non-refundable.
Regular Group Fitness: 12 hours notice - cancel through Mindbody - late cancel fees apply.
Personal Training: 24 hours notice - cancel through your trainer or by emailing admin@getcronkd.ca - late cancel fees apply.
Specialty Programming: cancel by emailing registration@getcronk.ca.
NOTE: For regular group fitness classes AND specialty classes it is an important courtesy to cancel yourself out of a class if you know you won't be attending as oftentimes we have a waitlist for a class. If you don't cancel yourself out then those people on the waitlist have no chance of getting in.
If your assigned trainer is no longer available, Get Cronkâd will provide you with a new trainer to continue your training.
Payment Options
1. Cash.
2. E-transfer to admin@getcronkd.ca.
3. Debit in studio.
4. Credit card online or in studio (2.5% convenience fee applies as of February 1, 2025).